A seat in any MSAI program gets confirmed after full or partial payment. Cancellation of enrollment will be considered valid only after a formal written request from the enrolled individual. Verbal cancellations or informal messages over social platforms will not be considered valid.
Cancellations made within 48 hours of enrollment will be accepted for review. Requests received after 48 hours from the date of enrollment will not qualify for cancellation, regardless of the course start date or access to material.
Once login credentials have been used or course material has been accessed, cancellation will not be eligible. This applies even if the access occurred within the 48-hour window.
Enrollment remains assigned to the individual whose details were provided during registration. Transferring course access or ownership to another person is not permitted and does not qualify for cancellation or exchange.
Any changes to session timing, course modules, or trainers will not provide grounds for cancellation. MSAI holds the right to modify its offerings for educational relevance or technical updates.
In case of any disagreement regarding cancellation, refund eligibility, or course access, both parties agree to attempt resolution through email communication first. If unresolved, the matter may proceed to a neutral third-party mediator located in Mohali. The decision taken during mediation will remain final and binding.
For official cancellation requests or queries, please reach out via:
Email: [email protected]
Phone: +91 8427773249