Refund Policy

1. General Guidelines

Each refund request undergoes manual review by our admissions and accounts team. Approvals depend on eligibility, timelines, and course activity. Refunds apply only to students who qualify under the criteria mentioned. MSAI reserves the right to reject any request that falls outside these defined terms.

2. Refund Eligibility

Only students who submit a valid cancellation request within 48 hours of enrollment may be considered for a refund. The request must arrive through a registered email. Any usage of login credentials, even partial, during this window disqualifies refund eligibility.

3. Deductions Applied

Refund approvals carry specific deductions based on service usage and resource allocation. These deductions consider class consumption and internal operations completed before or during the student’s participation in the program. Two types of deductions apply to approved refunds:

  • Pro-Rata Class Charges:

The number of days attended by the student will be charged based on the daily class value calculated from the total course fee. These charges remain non-negotiable.

  • Administrative Cancellation Charges:

A standard deduction applies to cover administrative, support, and tech-related efforts during onboarding.

Both deductions are combined and adjusted before issuing the final refund amount.

4. Ineligible Refund Scenarios

Some circumstances automatically disqualify applicants from refund eligibility. These cases involve usage violations, enrollment issues, or time-bound constraints as outlined below, regardless of the payment method used. Refunds will not be considered under the following situations:

  • Course content has already been accessed.
  • Cancellation request was raised after the 48-hour window.
  • Access credentials have been shared with others.
  • Attendance was irregular, or discipline-related warnings were issued.
  • The student failed to submit the documents required for enrollment verification.

5. Mode and Timeline of Refund

All refunds get completed within 10 business days once approved. The credited amount will be reflected in the original payment source only. No cash or alternative transfer method will be entertained.

6. Dispute Handling

In case of conflict regarding refund rejection or calculation of deductions, students can reach out formally for clarification. Mediation is conducted through a neutral channel, based in Mohali, and the decision reached during this process remains final.

7. Contact for Refund Queries

For any refund-related queries or to initiate a request, connect with us through:

15. Contact Details

Email: info@[email protected]
Phone: +91 8427773249